Frequently Asked Questions
General Questions
1. What type of products do you offer?
We offer high-quality, artisan-crafted fashion products for women at affordable prices. Each product is carefully curated and made with attention to detail.
2. Are your products handmade?
Many of our items feature unique artisan work, and handmade craftsmanship is a key part of our brand identity.
3. Do you have a physical store?
We currently operate online only. All orders are placed through our website for your convenience.
4. Do you restock sold-out items?
Some items may be restocked depending on material availability. For popular items, we recommend ordering early.
5. How can I contact customer support?
You can reach us anytime at aktiveoutfit@gmail.com. We’re always happy to help!
Shipping & Delivery
1. Do you ship internationally?
Yes! We ship both locally within Pakistan and internationally.
2. How long does delivery take?
Delivery times depend on your location. Local orders typically arrive faster, while international orders may require additional transit time.
3. How much is the shipping fee?
Shipping charges vary based on your location and will be displayed at checkout.
4. Can I track my order?
Yes. Once your order is shipped, we’ll send you a tracking number via email.
5. What if my package is delayed?
Delivery delays may occur due to courier operations, customs, or unforeseen circumstances. Feel free to contact us if you need assistance.
Payments
1. What payment methods do you accept?
We accept major online payment methods available at checkout. (Additional methods may vary by region.)
2. Is Cash on Delivery (COD) available?
COD availability depends on your location. If available, it will appear during checkout.
3. Is my payment information secure?
Yes. All payments are processed through secure, encrypted gateways to ensure your data is protected.
Returns & Refunds
1. What is your return policy?
We offer a 02-days return policy. Items must be unused, unworn, and in their original packaging.
2. How do I request a return?
Email us at aktiveoutfit@gmail.com to initiate the return process. We’ll send return instructions and a shipping label if your return is approved.
3. How long do refunds take?
Once your return is inspected and approved, refunds are processed within 10 to 15 business days to your original payment method.